Frequently Asked Questions
Is it really 24K Polished Finishing?
YES! All our chains 24K Polished Finishing. We use a coating procedure called PVD (Physical Vapor Deposition) to coat our jewelry in 24k Gold or Silvertone. PVD utilizes a titanium nitride that provides an extremely durable coating that makes our jewelry more resistant to corrosion, sweat, and regular wear than the usual plating not to mention its anti-irritation (safe for kids & babies), sleep and shower proof.
Are multiple people allowed in the image?
Yes! You can upload images with multiple people in them.
Will the image background be removed?
YES! The image background will be removed during production, so your chain will highlight the loved ones in your photo in the final product.
Can I upload Pets, Logos, or Symbols as my image?
YES! We can produce a beautiful, high quality design based off any image you upload.
Can I place an order with image only, no text?
YES! Simply leave the text option empty or type in "no text" when you place your order.
Where does the order ship from?
All orders are custom designed and shipped from our warehouse in Ohio, USA.
Do you offer an extended warranty?
Yes! You have the option to add on our 365 Day Extended Warranty Coverage, you'll see the option to add this to your order at checkout. Please see terms and conditions here.
When will I receive my order?
Our Personalized Photo Necklaces are 100% made-to-order. Every piece is genuinely handmade and undergoes a full customization and designing process before they get to your hands. This designing process can take anywhere from 7-21 business days, please be patient as we guarantee it will be worth the wait! Once your order ships, it will arrive within 5-10 business days.
All digital content (ie. ebooks) will be available to download instantly via email.
How Do I Order?